Shipping Policy

Garage Floor Flake ships premium decorative vinyl flake to garage floor installers and epoxy floor contractors across the United States. We are based in the Kansas City area and ship nationwide.

Processing Time

In-stock blends from our 300+ Torginol catalog go into processing as soon as the order comes in. Custom blends built through our 140-chip blend builder are made to order, so they take longer to produce than a stocked color. We email you the moment your order ships, with the carrier and tracking number.

Transit Time

We ship via R+L Carriers (LTL freight) for case-level and pallet orders, and via UPS or FedEx ground for single-box and sample orders.

How long a shipment takes depends on the carrier, the service, and how far it travels, and freight to a residential address takes longer than to a commercial dock. We do not quote a transit time, because the one thing worse than not knowing is being given a date that slips. Once your order ships you get the carrier's tracking, which is the most accurate answer available at any moment.

Shipping Costs

Shipping is calculated at checkout based on weight, destination, and service. Wholesale account holders see negotiated R+L freight rates on case-level and pallet orders, which is part of how the tier pricing keeps the job profitable.

Order Cutoffs

Orders are processed in the order they arrive. Anything placed on a weekend or a US holiday is picked up when we are next open.

Damaged Freight and Carrier Claims

Inspect every shipment at delivery. If the boxes are damaged or the count is short, note it on the delivery receipt before signing and contact us within 48 hours. We file the carrier claim, replace your material, and work with you to keep your garage floor job on schedule.

Local Pickup

Local pickup is available from our Kansas City area facility on in-stock blends only. Custom blends from the blend builder ship from the manufacturer and are not eligible for local pickup.

Shipping Destinations

We ship within the 48 contiguous United States. Contact us for quotes to Alaska, Hawaii, and US territories.

Questions about a specific order or a freight quote? Call us or use the contact form, and a real person will answer.