Garage Floor Flake stands behind every blend of decorative vinyl flake we ship. This policy covers returns, refunds, and replacements for installers, contractors, and wholesale accounts on our 300+ Torginol blend catalog and custom blends.
Return Window
Unopened cases of garage floor flake in original packaging can be returned within 30 days of delivery for refund or store credit. After 30 days returns are not accepted.
Condition Requirements
Returned material must be:
- Unopened. Once a case is broken, the flake is considered used and is not eligible for return.
- In original manufacturer packaging, with no damage to the outer box.
- Free of jobsite contamination such as dust, base coat, water, or solvent.
How to Start a Return
Contact us with your order number and the cases you want to return. We issue a return authorization (RA) number and confirm where to ship the material. Returns received without an RA number cannot be processed.
Restocking Fee
Returns of standard in-stock blends are subject to a 15 percent restocking fee. The fee covers inspection, repackaging, and inventory handling, and is deducted from the refund amount.
First Order Friendly Terms
If this is your first order with us and the order total is under $500, we waive the restocking fee on any return initiated within 14 days. We want pros to try our flake on a small first job before committing to a full case run on a bigger project.
Return Shipping
Return shipping is the buyer’s responsibility unless the material arrived defective or we shipped the wrong product. For defective material or fulfillment errors on our end, we cover the freight both ways and ship a replacement at no charge.
Custom Blends
Custom blends built through our 140-chip blend builder are made to order and are not eligible for return unless the material arrived defective. We make every custom blend to your spec before it ships.
Refund Timing
Once we receive and inspect the returned material, refunds are issued to the original payment method within 5 to 7 business days. Original shipping charges are non-refundable except on defective or wrong-product orders.
Damaged Shipments
If your shipment arrives damaged, note it on the carrier delivery receipt before signing and email us photos within 48 hours of delivery. We replace damaged material at no cost to you and file the carrier claim on our end.
Wholesale Accounts
Wholesale account holders may have alternate return terms documented in the wholesale agreement on file. Wholesale return terms take precedence over the standard policy above.
Questions before you order? Call or contact us. We are based in the Kansas City area and respond the same business day.